Reviews for Rock Heating & Air Conditioning Inc.
Read reviews of Rock Heating & Air Conditioning Inc. and testimonials from clients who have hired our professionals for heating and air conditioning services in the South Metro Denver area.
"Just to let you know that I am extremely happy with the service provided by Craig B. today. He has an excellent knowledge base and was able to figure out my intricate Hvac issue! He was very polite and explained what was an issue and what was required. What a great representative of your company. Thank you! I will be adding Craig and Rock Heating and Air to our neighborhood's website for recommendations for other homeowners. I will not hesitate to call him again.
Thank you also Dee for your help today. I appreciate that you listened to my issue and sent a 'seasoned' employee today!! You are a great first impression of your company.
I also left a Yelp review. Hope that helps!
- Sandy Olsen
"I needed an A/C unit added to my house. I didn't have a clue where to start. Chris came out stepped me through everything and provided a fair quote. It was an easy decision selecting Rock. He showed up on time and did a great job. He provided a one-stop shop (including electrical) which made the process extremely easy for me. I'd absolutely recommend Rock. Pros:On-time, great work."
- Local Customer
"I had a gas fireplace insert that was working intermittently. I hired one service that not only couldn't fix it, still charged me the full price and wanted more to come out again. Chris came out within a few days of being called. Gave me a quote for a fixed price. Came, had it fixed in such a short time, noticed the wiring wasn't hooked up for the manual switch, asked me if I'd like it hooked up, rewired it, and still only charged me the quoted price. Fantastic. Quick, efficient, and did more than originally asked. Pros:Quick service, Complete service, honest about costs."
- Local Customer
"Chris was great. He returned my call within minutes, and came out to the house within two hours of calling him. I knew that our furnace didn't have anything seriously wrong with it, and Chris confirmed that. He fixed my furnace in a flash and didn't try to sell me a new furnace, even though mine is over 30 years old and I know is going to need to be replaced soon. I will definitely consider using Chris when we get ready to do that. I felt like he was a straight shooter and was just very good at his job. Pros:Everything... Chris was great! Cons:Don't have one negative thing to say about my experience with Rock"
- Local Customer
"To start, there are not many things more insufferable than a broken AC unit in the dead heat of summer. I contacted Rock Heating and Air on Tuesday of this week to see how soon a tech could be dispatched out to look into the problem. Earliest availability was on Thursday afternoon which was expected due to the busy time of year.
To my surprise I was contacted the next morning letting me know of a cancellation asking if I would be available to meet the technician at noon on Wednesday. Upon arrival the technician Justin diagnosed and found that the fan (in the furnace piece) had been mangled after the wheel that held it in place had somehow fallen off its axis. Normal turnaround for ordering/installation of new fan was between 1 & 2 days which had me online looking for an available hotel room until resolved. Justin went out to his truck to research turnaround time on part, shipping, arrival, installation. Upon returning he said that he had been able to locate a part downtown about an hour drive away and that the owner was able to get coverage on other appointments so he could drive downtown to procure the hardware. He said they would attempt to come by that evening to install the new fan. About an hour later Justin called and said that they further rearranged his appointments and that he would be back at my house in 1/2 hour to install the new fan. One hour later I felt the amazing cool air start flowing through our vents and by last night's bedtime we were back to a comfortable 70 degrees.
There are a myriad of companies in society that have or tout great customer service but none I have experienced in many years that took it to the level of Rock Heating and Air. To truly empathize with a customer and overcome any/every roadblock to ensure said customer's happiness has created a lifelong customer.
Truly and greatly appreciated!"
- Bob Dobbs
"Very timely and professional. Will definitely use them for future needs."
- Carri GrandPre
"Chris diagnosed and repaired my A/C freezing issue. He was extremely thorough. He measured all of the temps, air flows and voltages and took the time to make sure he got the job done right the first time. He repaired the issue for less than half the price the last company I used quoted me and also found another issue that I had no idea even was an issue. I have used a big HVAC company a few times in the past and they were never as thorough and charged 2X more. I would highly recommend Chris and Rock Heating for any of your HVAC needs!"
- Scott Barnes
"These guys are great! Local and family owned, I know I can trust Rock Heating and Air to get the job done fast, quick, and for a reasonable price! These guys are very knowledgeable and can explain any problem, and its solution, to you without drowning you in sales pitches. I highly recommend!"
- Jay Fluckiger
"Chris and his team did an excellent job installing a new furnace and our first air conditioning unit. Very efficient and professional. All work and cleanup was completed in less than one full day. Chris went to the extra effort and time to locate the air conditioner away from our patio. They laid drop cloth to protect our living room carpet and stairs. Would highly recommend Rock Heating and Air."
- Jerry Gau
"Mike came to replace and install a thermostat at my home in Castle Rock. He was right on time. I asked many questions about the new thermostat and the quality of my furnaces. He checked out both furnaces and provided the information I requested, changed a filter and found/removed a screw that was creating a noise when the fan turned. The thermostat is a Honeywell, which provides the seven day programming at the temperature and time I wanted the house heated. Mike's work was efficient and detailed. I would recommend Mike at Rock Heating and Air Conditioning. He is excellent!"
- Mary Lou Miller
"We have been using Rock Heating and Air for years, Chris had installed a tankless water heater and humidifier and worked on our fire place in our previous home and just recently installed an A/C unit in our new home. He is very knowledgeable, professional and efficient. He is awesome and we recommend Rock Heating to everyone we know. Thank you Rock Heating and Air for the great work you do."
- Local Customer
"I've been using Rock Heating and Air Conditioning for more than 20 years. In that time, Chris Shonrock has maintained our furnace, air conditioner, and water heater. As our appliances have worn out over time, he's replaced our furnace and our water heater with high efficiency models that work great and that have saved us money on our energy bills. I trust Chris completely to give us quality service at excellent, competitive prices. He's helped us out on evenings and weekends when we needed service right away. He has always been professional, courteous, and highly skilled. We enthusiastically recommend him!"
- Catherine Bowman