California Notice at Collection

Category

Examples

Is This Category of Personal Information Shared for Cross-Contextual Behavioral Advertising?

Retention Period

Yes

While you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

Name; address; telephone number; and consent to messaging.

Note: When you make a purchase using a credit or debit card, that information is provided directly to our third-party Payment Processor (as defined in Section 4). The Payment Processor will send us the last 4 digits of your credit or debit card number to facilitate future transactions. If a customer provides credit card information to us verbally, we will input that information directly into our Payment Processor’s platform.

No

We do not directly retain credit or debit card numbers. We retain the last four digits of your payment card number for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

Yes

We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

Yes

Yes

We may use a third-party software tool to take pictures and make video and/or audio recordings in or outside your home or property to aid in preparing an estimate, performing repairs or remodeling services, to consult with third-party service providers, or to collect information necessary for us to perform the Services and demonstrate that we have completed the Services.

We may use third-party service providers to record customer service calls. Please see Section 8 for additional information regarding call recordings.

We maintain security videos in our business locations where tools and supplies are maintained.

We use cameras in our trucks for safety purposes.

No

Professional or Employment Information

Professional or employment-related information that you provide when you apply for a job with us or when you are hired for a position with us.

No

As required by law.

Educational Information

Education-related information, including information you provide when you apply for a position with us.

No

As required by law.

Inferences

Inferences drawn from other categories of Personal Information we collect are used to create a profile about your consumer preferences and purchasing tendencies.

Yes

While you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

Sensitive Personal Information

Some types of Professional or Employment Information that we may ask for to facilitate your employment with us may be considered Sensitive Personal Information, such as a Social Security number or a driver’s license number.

No

As required by law.

Purpose

Examples

Categories of Personal Information

Customer Communications and Support

To answer your questions; provide customer service; respond to your request for an estimate; manage appointments; follow up on Services; handle concerns and feedback; service your customer account; and communicate with you about your account or our Services.

Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Inferences.

Facilitating Purchases

To facilitate and complete your purchase. We use a third-party, PCI-compliant payment processor (“Payment Processor”) to facilitate payments. When you make a purchase, your payment card information is sent directly to our Payment Processor.

Identifiers, Customer Records, and Commercial Information.

Providing, Scheduling, and Administering Services

To schedule and perform our Services; to confirm a Service location; to coordinate technician arrival windows; to prepare estimates; to send invoices; and to maintain product, service, warranty, and transaction records.

Third-Party Financing. We may offer you the opportunity to obtain financing for the Services through third-party lenders. If you choose to apply for or obtain such financing, any Personal Information you provide in connection with the financing will be submitted directly to the applicable lender and will be collected, used, disclosed, and otherwise processed in accordance with that lender’s privacy policy.

Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Imprecise Geolocation Data.

Operating and Improving Our Business

To run our day-to-day operations; manage our customer and vendor relationships; handle our accounting and reporting obligations; maintain our records; support our audits; evaluate our service quality; improve our training; refine our pricing and offerings; share information with our parent company and our sister companies for operating our business and administrative purposes and to support the provision of our Services; and better understand demand for our Services.

Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Inferences.

Marketing and Targeted Advertising

To send you promotions, newsletters, membership offers, third-party financing offers, promotions, and information about our Services and the services of our parent company, and our sister companies that may interest you; and to serve you targeted advertising or cross-contextual behavioral advertising (together, “Targeted Advertising”).

Identifiers, Commercial Information, Internet Activity, Imprecise Geolocation Data, and Inferences.

Operating Our Website and Performing Analytics

To operate, maintain, secure, and improve our Website; to analyze the operation and usage of our Website; and to understand how visitors use our Website.

Identifiers, Internet Activity, and Imprecise Geolocation Data.

Security and Monitoring

To protect our IT systems, offices, property, vehicles, and data; to investigate security incidents; to prevent fraud, theft, and unauthorized access to our IT systems; to support safety measures; to monitor office locations or service interactions where allowed by law; and to support employee, customer, and workforce safety and security.

Identifiers, Customer Records, Internet Activity, Imprecise Geolocation Data, Audio and Video Recordings, Professional or Employment Information, and Sensitive Personal Information.

Recruiting and Employment Purposes

To receive and review applications, communicate with candidates, verify qualifications, schedule interviews, manage recruiting and onboarding, administer payroll and benefits, provide training, confirm licensing and certifications, perform background checks, drug screening, and other employment-related processes, subject to applicable law.

Identifiers, Professional or Employment Information, Educational Information, and Sensitive Personal Information.

Legal Purposes and Protection of Rights

To comply with our legal obligations; respond to subpoenas, court orders, or regulatory requests; enforce or apply our Terms of Use or other agreements; to protect our rights, property, and safety and those of others; to obtain legal or business advice; and to investigate, bring or defend claims.

Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, Imprecise Geolocation Data, Professional or Employment Information, Educational Information, Inferences, and Sensitive Personal Information.

Business Transactions

To evaluate, negotiate, and complete a merger, acquisition, change of control, financing, reorganization, bankruptcy, sale of assets, or other similar business transaction (a “Business Transaction”); to share relevant records for due diligence and transition planning in connection with a Business Transaction; and to transfer Personal Information in connection with a Business Transaction.

Identifiers, Customer Records, Commercial Information, Internet Activity, Imprecise Geolocation Data, Audio and Video Recordings, Professional or Employment Information, Educational Information, Inferences, and Sensitive Personal Information.